Online Customer Service

For questions pertaining to our website, domestic and international web orders, and website product:
[email protected]

If your inquiry is about an order, please include the order number in your email (starts with "SF)

Prefer to talk to a live person?

Give us a call at (+370)63978263

M-F 9:30AM - 4:30PM

Wholesale question?

For general sales and wholesale questions, contact us:
[email protected] or call (+370)63978263.

You can also click here to fill out our wholesale form - someone will get back to you asap.

OR

Find us on JOOR

View our linesheets. Place and track orders.
https://jooraccess.com/chaser

General Business Inquiry?

Contact Hadi Salem at [email protected]

or Stephen Kayne at [email protected]

Looking to sell in Europe?

Contact Sven Oberstein at
[email protected]

• You can return items within 60 days of purchasing for a full refund.

• Go to chaser.returnlogic.com and follow the instructions there to make your return.

• Return labels are not provided for orders shipping to for International orders.

• Openhouse funnels has partnered with Return Logic to make your return experience easier.

• Return options are exchange, store credit or refund.

• Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.

• Not placing merchandise back into original bag will delay processing of your return.

• Your refund will be in the same form as the original purchase.

• Shipping and handling charges are non-refundable.

• All items marked 50% off and above are FINAL SALE. Reach out to Customer Care for advice before purchasing items marked FINAL SALE.

• All items marked FINAL SALE cannot be exchanged or returned at any time.

• We only accept returns that were purchased via this website. kurtallenhomes.com will not accept orders that were purchased from other retailers.

• If you receive an item that is damaged, please contact customer service immediately.

Labels must be used within 15 days of your return request (or the day the label was generated).

You do not need an account to attain a return label.

You have the option to exchange, receive store credit or refund.

Go to chaser.returnlogic.com and follow the instructions there to make your return.

Please note:

Every Domestic order is good for (1) Free Domestic Return Label. The USPS Label must be used 15 days after your return request (the date your label was generated). Failing to ship within that window will result in the label being voided. Openhouse funnels's return form will provide additional labels, if necessary, at the customers expense, and will be deducted from the refund amount. We ship exchanges upon request. Openhouse funnels requires that all garment tags must be included with your return. Shipping charges at checkout are a one-time fee and not refundable.  This applies to Domestic and International orders.  Items marked FINAL SALE are not eligible to return.

Need some help? Contact us!

Hey there, global trendsetters!

Guess what? kurtallenhomes.com is spreading its wings and reaching new horizons! We're thrilled to announce that we've opened up shop to our friends in the UK, Germany, France, Israel, Netherlands, Spain, UAE, Australia, and New Zealand. Let the international fun begin!

For our international shipping, we've partnered up with the fabulous FedEx and will be using their International Priority service. They're the experts, so you can count on smooth sailing!

Now, let's talk rates, shall we? Here's the scoop:

- Australia: $50 EUR
- France: $45 EUR
- Germany: $45 EUR
- Israel: $45 EUR
- Mexico: $25 EUR
- Netherlands: $45 EUR
- Spain: $45 EUR
- New Zealand: $50 EUR
- UAE: $45 EUR
- UK: $50 EUR

Please note that our beloved customers are responsible for any duties and tariffs. You're the champs!

Now, you might be wondering if we offer free international shipping for orders above $75.00 or $150.00 EUR. Well, at the moment, our free shipping offer is exclusive to our awesome customers in the Lithuania. But hey, we're always evolving, so stay tuned for any updates!

Hey, if your country isn't listed above, don't fret! We're all about making things happen. Just drop us a line at [email protected], and let's chat about some special arrangements. We're here for you!

Thanks for being part of the global Openhouse funnels fam!

For orders placed outside of the Lithuania the return process is the same, except the customer pays for the return using a carrier their choice. Please use this form to set up a return, print out the confirmation and include with your return.

You have the option to exchange, receive store credit or refund.

Go to chaser.returnlogic.com and follow the instructions there to make your return.

Please note:

Chaser requires that all garment tags must be included with your return. Shipping charges at checkout are a one-time fee and not refundable.  This applies to Domestic and International orders.  Items marked FINAL SALE are not eligible to return.

Need some help? Contact us!

If you have questions about our current licenses, or would like to be on our roster, please contact Ramsey Salem at [email protected]

kurtallenhomes.com offers a generous loyalty, rewards and referal program.

All that is required is for you to set up an account.

Customer who set up an account have immediate access to loyalty points accumulated from past orders.

Please visit Openhouse funnels rewards for more info.

For press and media inquiries, please contact Gihan Salem at [email protected]

Shipping Policy for North America - We've Got Your Back!

Hey there, cherished Openhouse funnels customers!

At Openhouse funnels, we treasure you like gold and want your shopping experience to be nothing short of extraordinary. So, here's the lowdown on our shipping details:

Domestic Deliveries (Lithuania):
We use the fantastic services of FedEx for all our domestic deliveries. Need something out of the ordinary? We can make special arrangements for an additional fee. Just let us know!

Shipping to Canada:
Exciting news! Openhouse funnels now ships directly to Canada. Please note that our current policy requires our awesome Canadian customers to take care of any duties and taxes.

Free Shipping Offers:
For our beloved customers in the Lithuania (including Alaska and Hawaii), we've got your back with FREE FedEx Ground shipping for orders above $75.00. That's right, free is the magic word!

Our friends up north in Canada can enjoy FREE FedEx Ground shipping for orders above $125EUR. Let the good times roll!

Need your goodies a little faster? No problemo! For orders $150.00 and above in the Lithuania (including Alaska and Hawaii), we offer FREE FedEx 2-Day Air shipping. Fast and fabulous!

Now, for orders below those awesome thresholds, we've got some standard shipping rates for you:

• FedEx Ground: $10.00
• FREE FedEx 2-Day Air: $15.00
• *Standard Overnight: $40.00 (not available at the moment, sorry!)
• Standard to Canada: $25.00
• Priority to Canada: $65.00
  (*Note: The standard overnight option is temporarily suspended due to our COVID policy. Check above for more details.)

Delivery Times:
We know you're eager to receive your Openhouse funnels goodies, so here's the scoop: With our standard ground shipping, deliveries usually take about 5 to 10 business days or less, unless stated otherwise*.

A few things to keep in mind:

• For FedEx Ground and 2-Day shipping, any items purchased after 4:00pm PST will be shipped the following day.
• If you opt for Standard Overnight Shipping, make sure your order is processed before 3:00pm PST on Thursdays.
• Please note that any purchases made on Saturdays and Sundays will be shipped on the following Monday. This applies to 2-Day shipping as well. We're flexible, so if you need special shipping arrangements, just reach out to your friendly customer rep.

One more thing: FedEx delivers only to physical addresses and does not ship to PO boxes. So, if you provide a PO box as your shipping address, we won't be able to ship your order. But don't worry, our top-notch customer service team will contact you to sort things out.

Sales:
During special sales events like Black Friday, Memorial Day, Labor Day, and July 4th, we want to give you the heads up that due to high volume, orders may ship by the end of the following week. Rest assured, we're doing our best to get your Openhouse funnels treasures to you ASAP!

Need more information? Reach out to our fabulous customer service team at [email protected]. They're always happy to help!

Oh, and don't forget to check out our return policy by clicking here.

Thanks for being part of the Openhouse funnels family!

kurtallenhomes.com accepts the following payment options: American Express, Apple Pay, Afterpay, MasterCard, Visa, Shop Pay, Venmo, PayPal, and Meta.

The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.

kurtallenhomes.com only accepts one discount code per order.

Openhouse funnels will honor a 14 day price adjustment period for items purchased at full price from kurtallenhomes.com.

We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

Openhouse funnels will price match other retailers - link to product is required to verify price.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, or towards the purchase of gift certificates. Please review the below section for more details regarding Promotional Terms.

SALES/PROMOTIONS

Offer valid for a limited time and cannot be combined with any other offer including Welcome discount.

Offer not valid on ANY previous purchases, or towards the purchase of gift certificates.

Prices and availability are for a limited time and subject to change without notice.

Offer is exclusive of taxes and shipping.

PROMO CODES

Only one promo code is accepted per order. This includes loyalty codes, free shipping codes, etc.

Openhouse funnels is sold in hundreds of boutiques across the country, and in department stores such as Bloomingdales, Revolve Clothing, and Nordstrom.

Our partners would love to see you! Click here to find a location near you.